- What Are Sites?
- Referral Program
- Competition Setup
- Competition Installation
- Competition Tips & Tricks
- Drawing Winners
- Rewards Overview
- Rewards Setup
- Coupon Setup
- Refer a Friend Rewards
- Page or Blog Post
- Facebook Tab Installation
- URL (i.e. /competition)
- Tab Overlay
- Shopify Installation
- Benchmark Email
- Campaign Monitor
- Constant Contact
- Google Analytics
- Mad Mimi
- App Download
- Media Submit
- Secret Code
- Viral Share
Choosing Competition Winners
Gleam gives you full flexibility on how you choose winners for your competition. We base our winners around the number of prizes that you have allocated, so if you want to draw 10 winners please ensure you have 10 prizes against the competition you are drawing.
Winners are also assigned to a specific action that they have completed, you will see this when you announce winners in the widget.
Please note Gleam does not automatically contact the winners of your competitions.
When your competition finishes you will get a notification from Gleam asking you to choose your winners.
You can find ended competitions in the Finished tab of your site:
We automatically highlight in red any competitions that have not had winners drawn yet.
If you go to your competition then the Winners tab you will have the option to start drawing winners.
If a competition has finished clicking Draw All Winners will choose all winners for a specific campaign. Remember if you need 20 winners for a contest you must have allocated 20 prizes in the prize tab (this can always be adjusted at a later date).
How Does The Random Draw Work
Gleam automatically uses Random.org to draw winners, they offer true randomness:
RANDOM.ORG offers true random numbers to anyone on the Internet. The randomness comes from atmospheric noise, which for many purposes is better than the pseudo-random number algorithms typically used in computer programs.
We currently draw winners based on actions, not unique entrants. This means that there is the potential for the same person to win more than once. If this happens you can invalidate the entry & repick that winner again.
Daily / Weekly Winners
You don't have to wait until the competition is over to draw winners. In fact you can draw them at any time during the competition. This means if you have a competition that has 5 daily winners you can just visit the Winners tab to draw each day.
Simply use the Draw 1 Winner now button.
You can also draw manual winners if your competition doesn't involve any element of randomness. This is perfect for game of skill competitions that we see regularly in Australia.
There may be times when you need to run ongoing competitions that end at regular intervals, for example if you run a weekly competition.
Archive entries allows you to simply pick your winners each week, then archive all the entries for that content. Which means you essentially start fresh again (whilst still keeping the old data in the actions tab).
Example 52 Week Competition
Lets say you had a competition running for an entire year with weekly winners then 10 grand prizes at the end.
- Prizes: You would need to add 61 total prizes, weekly for 51 weeks then 10 prizes on the final draw.
- Date Range: Set the end date for the competition to the final draw date.
Each week you can then choose your winner & archive the existing entries. Essentially starting the contest again.
This functionality means that you wouldn't have to keep recreating the contest every week.
How Do I Deal With People Cheating?
Gleam has a number of ways to protect you from users cheating in your competitions. We have worked hard to ensure that this process should involve as little manual intervention as possible, however it depends on how thorough you want to be in checking entries.
Free users should be aware that you can only validate actions once you pick a winner. Only Pro users (or higher) can do investigation of actions prior to picking a winner.
Automatic Action Validation
Gleam integrates with a lot of different API's, we use these API's to validate that entrants have in fact completed what you have asked.
For example, a user can't complete a Tweet on Twitter without Twitter letting us know via the API it's successfully been done. Where possible, we also try to provide you URL's and links to the completed action in your Actions list (in-case you need to verify).
There's cases where this isn't always possible too, for example with the Twitter Web Intent box - it can tell us that and entrant Tweeted, but for security reasons won't give us the URL of the Tweet. So we know it has been done, just not exactly what the exact Tweet is.
What About Users Deleting Their Posts?
Quite often users may delete one of their entries after completion. Unfortunately this isn't something we track, however it's an easy thing to manage.
You only really need to check valid entries when you are picking a winner. Simply click the User icon next to the Globe icon and you can review all other entries from that winner (to ensure they've completed everything you asked).
If anything seems out of order you can revoke the win, invalidate the entries then repick another winner.
If you choose a winner but then realise that their entry is invalid for any reason you can invalidate & repick another winner. This is useful if perhaps you asked users to complete a certain task & they didn't complete it, or if the user subscribed to a mailing list but has unsubscribed when you checked again.
Automatic Fraud Protection
We use a number of techniques to detect fraudluent behaviour, this happens in real-time within ~5 minutes of an entry being received. This protection ensures that you will see reduced entry manipulation, plus you will not see those emails getting carried through to your 3rd party mailing lists.
If an action has been invalidated you will see the reason why in your actions list:
You will see the invalidated number of actions in the email we send you when the contest is over, you will also see them highlighted on the Reporting tab of your contest:
Note: x entries were invalidated due to suspicion of cheating.
How Good Is The Fraud Filter
We've been working on this for over a year now. It's been designed to be as non-intrusive for the end users as possible, whilst protecting your campaigns from spam (and saving you time).
The widget also has mechanisms in place to require extra layers of validation from users, if say for example lots of people are all entering from the same office at once.
How Does This Affect Users?
Users will not be aware if their actions are in invalid in the backend, they will still see that they have the full number of credited entries.
How Does This Affect My Reporting?
Invalid actions do not count towards your reporting on the Reporting tab.
You are shown exactly how many actions have automatically be flagged, then given the chance to manually review them yourself.
Why Does Gleam Not Provide IP Addresses Of Entrants?
We often get this particular question, and it relates to the privacy of our entrants.
Gleam is a free platform that allows anyone to collect data from their campaigns and attribute it to an email address. IPs on their own aren't dangerous, but once you start showing IP addresses that are linked to identifable user data they can be used maliciously. At Gleam we are very serious about protecting the data of our customers, but also the data of the entrants that enter competitions too.
We still provide a robust way to filter entries from the same IP address (without exposing the actual IP). Simply click the Globe icon next to any action and you'll see a comprehensive list of all other actions completed under that IP address. It'll even show actions that we've already marked as invalid.
Invalidate Your Own Entries
If you are logged in as an admin we will automatically invalidate your own entries before a competition starts, this gives you time to test your entry methods without actually entering the competition.
One thing to note is that if you are testing an email provider integration you will need to make your own entries valid manually to test it.
Once you have chosen all your winners you can choose to announce them in the widget with or without avatars. We will never reveal the full name of the winner, just the first name & first letter of the surname.
Please note that once you announce winners in the widget you must unannounce them if you wish to invalidate or repick a winner.