Welcome to the Gleam FAQ, here we aim to answer many of the burning questions you might have about the platform. If there's something that isn't covered or we've missed then we also have a public chatroom for customers (just click the Support icon in the left sidebar) that you can come into between 9am - 5pm AEST Monday -> Friday, or if we're not available you can submit a support ticket and we'll get back to you ASAP.
This section will answer some general questions about Gleam. You can find some frequently asked question about specific apps in the sidebar.
Gleam is a growth marketing platform, we help businesses run engaging campaigns to attract new and retain existing customers.
Founded in Melbourne, Australia - Gleam was first launched in October 2013:
Actions are individual tasks or entries completed inside a campaign. It could be a newsletter signup, a follow on a social channel or a user answering a question.
Gleam is made up of a number of different apps that you can build campaigns on:
Gleam is incredibly easy to use whether you're a small business or a large corporate, you can craft your campaigns to align directly with the objectives you might have.
Here's a few examples:
The entire Gleam application is written in English, we do however have widget translations for a number of languages:
Freeform action types are not translated, this means that if you can control the text yourself on an action it will always be in English unless you add the text you want.
If you require a language that currently isn't supported we have a number of options to include it in the app.
Gleam is a self service platform, as such we provide technical support for issues and queries for all customers depending on your Plan.
Free: 24 Hour Email Support
Pro: 12 Hour Email Support + Live Chat (9AM - 5PM AEDT, Monday -> Friday)
Business & Premium: Priority Email Support + Live Chat (9AM - 5PM AEDT, Monday -> Friday)
We don't currently offer a managed service for building campaigns, our focus is entirely on the product to enable you to execture awesome campaigns.
We are happy to offer advice, tips or feedback on your own campaign builds. Just submit a support ticket with questions or concerns before you go live 🖖