Last updated: July 20, 2021
Gleam is a subscription-based service. When you upgrade to a paid plan you will continue to be charged until you downgrade your plan back to Free.
Based on our current policy, we can provide a refund on your latest charge if:
We will not refund previous month's charges, only the most recent, and we will not provide a refund if:
For example, if you were on a monthly Competitions Pro plan ($49) and you forgot to downgrade then we will refund you $49.
Likewise, if you upgraded then realised that Gleam isn't for you we can also provide a refund granted you have no active campaigns running.
We do not currently provide any refunds for credits or Yearly subscriptions, unless you cancel within the first month without running a live campaign.
To request for a refund, send us a message on our Contact page or use our in-app Chat Support. On our contact form, be sure to enter an email address associated with your Gleam account.
The time for a refund to make it back to your account depends on how long after the charge the refund was processed and how your credit card company handles refunds but two typical scenarios are: