• FAQ
  • What Is An Invalid Entry?

What Is An Invalid Entry?

Last updated: May 18, 2021

When reviewing Entries/Actions from your campaign, you may come across some entries that are marked invalid.

There are a few reasons for this:

  • The entrant did not complete the action successfully
  • We detected suspicious fraud activity from the entrant
  • The admin user created a test entry

Action Validation

The Gleam platform is integrated with lots of APIs & social networks, we use these integrations to check that entrants have completed your actions before awarding entries.

As a result, you get more qualified data from your campaigns and peace of mind that the actions you asked for has been completed.

For example, an entrant can't complete a Tweet on Twitter action without Twitter letting us know via API that it's been done. Where possible, we also try to provide you links with proof of the completed action. You can manually verify this again at a later time (e.g. when drawing winners).

Unfortunately, there are a handful of networks that we don't support yet, such as LinkedInYouTube and Snapchat.

Tip

When a winner is picked, you can always verify their entries manually before finalising the draw. This way you only have to verify the winners that were randomly chosen instead of having to manually run through each entry.

Fraud Protection

The Gleam platform has a series of fraud detection algorithms that protect your campaign from fake contest accounts, spammers, cheaters and bots. You can see more details on why we flagged down a particular entry by hovering over the ! icon.

To report a user for suspected fraudulent activity, send us an email at support@gleam.io

What Are Verified Actions Or Entries?

Gleam uses a wide integration of APIs and social networks to check that entrants have completed your actions before awarding entries.

Test Entries

Entries created by the admin are automatically invalidated by Gleam. We do not recommend manually picking the admin as a winner to avoid suspicion of fraud.

How Can I Review Entries?

You can review the entries you received for a Competitions campaign through the Entries/Actions tab.

Was This Article Helpful?

Yes No

Ready to Grow Your Business?

Contact us

Loading...