How Does Monthly Billing Work?
You're charged the day you subscribe, then on the same date every month until you cancel. Each payment emails you an invoice as a receipt.
Started on the 29th, 30th or 31st? Months without that date bill on their last day, then go back to your date. Subscribe on 31 January and you're billed on 28 February (29th in a leap year), then 31 March, 30 April and so on.
Upgrading part way through a month charges the new plan's price, minus credit for the days left on your current plan, straight away, and your billing date moves to the day you upgrade. Downgrading takes effect at the end of the month you've paid for, with no refund for the rest of it. Each plan's monthly price is on our pricing page.
For past invoices, click your profile name in the sidebar, open the Billing tab and look under Payment History.
To cancel:
- Click your profile name in the sidebar and open the Plans tab.
- Click Manage Plan, then cancel your subscription.
You keep your paid features until the end of the period you've paid for. Then your site moves to the Free plan, with your campaigns and data still there. Removing your card doesn't cancel the plan.
To cancel your Gleam plan, click your profile name in the sidebar, select Plans, then Manage Plan and cancel your subscription. Note: removing your card does not cancel the plan. Read on for the full steps and what to do if you were charged after cancelling.
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Can I Upgrade to a Higher Plan and Pay the Difference?
When you upgrade to a higher plan we will pro-rate the remaining credit on your current subscription and minus that from your new plan.