What Should I Include in a Shipping Delay Notice?

Q: What Should I Include in a Shipping Delay Notice?

A shipping delay notice should include an apology, revised delivery timelines, and a tracking information link if available. A clear shipping delay notification should contain: An acknowledgment of the issue and a polite apology. Updated delivery timelines or expected resolution. Order tracking links to reassure customers. A discount code or free shipping as a goodwill gesture. According to FlowNotify , combining proactive updates with incentives helps reduce frustration and prevent cancellations.

Published on September 29, 2025

A clear shipping delay notification should contain:

An acknowledgment of the issue and a polite apology.
Updated delivery timelines or expected resolution.
Order tracking links to reassure customers.
A discount code or free shipping as a goodwill gesture.

According to FlowNotify, combining proactive updates with incentives helps reduce frustration and prevent cancellations.