Intercom Integration

Intercom integration setup instructions for Gleam

With Intercom you will have powerful control over how you send emails to your customers. Gleam integrates fully with Intercom to help you collect more emails from customers.

Integrating Intercom

You can enable Intercom Integration on the Business plan & above. Simply navigate to Settings > Integrations then turn on Intercom.

You will then need to add your Token which can be found under Configure > Authentication. You can also specify a default list to send contacts to, this can be overriden at a campaign level.

Connect Intercom token to Gleam

Custom Field Sync Support

We support the syncing of Custom Fields for Intercom through our Custom Field Sync feature, you can set this up via the Custom Field Mapping button when setting up the integration.

Sending Mails to Intercom

Once you've activated your integration with Intercom you can now use Subscribe actions to send mails to any list that you want.

Subscribe to a Newsletter action with Intercom integration connected

Testing Your Intercom Integration

In order to test if emails successfully send to Intercom you need to do the following:

  • Have a competition created with a Subscribe action
  • Ensure that this action is linked to an existing list in Intercom
  • Enter the action manually from your competition dashboard
  • The action will become invalidated (since we automatically invalidate admin actions)
  • Go to the Actions tab for that competition, then make your action valid
  • It should appear in Intercom within a few minutes