Encourage loyal customers to leave valuable customer reviews with this fully customisable popup template. Whether you sell a product or service, positive feedback plays a crucial role in helping you build trust, improve your online presence, and influence purchasing decisions.

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Collect Reviews

This popup provides a subtle, well-timed prompt that invites users to share their experiences on a reviews platform of your choice — such as Google, Trustpilot, Facebook, or Yelp.

Template Features

Triggered popup designed to collect reviews after purchase
Add a link to any review site or feedback form
Mobile-optimised layout and visual design
Customise colours, messaging, fonts, and layout
Post-capture thank you message or redirect
Optional review incentives or thank-you codes
GDPR-compliant and unobtrusive by design

Gleam helps you boost your customer service reputation by turning satisfied users into brand advocates.

Benefits of Collecting Customer Reviews

Collecting more positive reviews builds credibility and improves your brand's discoverability on review sites and search engines. This Capture helps you:

Increase customer feedback volume organically
Reduce the visibility of negative reviews by balancing sentiment
Provide social proof that supports new buyer trust
Create easy review requests without additional effort
Promote long-term engagement and repeat purchases

This strategy works for both ecommerce and service-based businesses looking to improve reputation across their digital platforms.

Who Should Use This Template

This popup is ideal for:

Ecommerce brands gathering post-purchase reviews
Local businesses improving their online review profile
SaaS or service providers seeking user testimonials
Companies looking to build trust via customer feedback
Any business that wants to encourage customers to leave reviews

Integration Support

Use page-specific targeting, scroll triggers, or confirmation pages to show your popup only to users most likely to leave a review.

Frequently Asked Questions

Use a popup triggered post-purchase or on confirmation pages to collect reviews. Expand this FAQ to learn how Gleam helps you get more real reviews from real users.

Customer reviews influence trust and drive sales—especially for first-time buyers. Expand this FAQ to understand why user reviews are crucial for conversions.

Send users to trusted review platforms where you already have a profile. Click to see how Gleam lets you direct users to your preferred review page.

The best time to ask is right after a purchase or delivery, while the experience is still fresh. Click to learn how Gleam triggers review popups at key touchpoints.

Use friendly review requests and offer optional incentives to increase positive feedback. Click to learn what motivates happy customers to leave great reviews.

Help

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Add Your Review Link
To collect customer reviews, configure your popup’s redirect URL to send users to the review site of your choice — such as Google Reviews, Trustpilot, Facebook, or a custom feedback form.
➡ Learn How to Configure Post Capture Behaviour
Customise Your Design
Tailor the popup’s layout, CTA text, colours, fonts, and imagery to align with your brand and encourage positive reviews. Consider using a tone that builds trust and resonates with your target audience.
➡ Learn How to Customise Your Capture's Design
➡ Explore Layouts & Variations
Set Behavioural Rules & Triggers
Use Gleam’s behavioural rules to trigger the popup at the ideal time — for example:
- After a purchase confirmation
- When a user scrolls 75% of a product page
- When a returning visitor revisits the site
  These rules help collect reviews from real customers and avoid bothering casual browsers.
  ➡ Check Out Gleam’s Behaviour Rules
Install Your Capture
Finalise and install your Capture by adding one line of Javascript to your site. We recommend placing it on your thank-you page or using scroll-based triggers to request feedback at the right time.
➡ Learn How to Install Your Capture
Optional: Connect Email Integrations
You can optionally collect an email address before redirecting to your review site. This allows you to follow up with additional customer feedback, gather insights, or send thank-you emails.
➡ Connect Your Email Provider