What Happens if My Payment Fails?

Update the card on your account and your plan picks up again. Click your profile name in the sidebar, open the Billing tab and change the card you pay with there.

When a renewal payment fails, we email you and retry the charge every couple of days. If it still hasn't gone through after the grace period (8 days by default), we end any Competitions and Rewards still using paid features, and switch off Galleries and Captures. Campaigns are ended, not paused, so update your card before then. Removing your card has the same effect, because the plan carries on and the next payment fails (it doesn't cancel anything).

Banks often decline a charge without telling us why. Some flag payments to an Australian company as suspicious. Call your bank, ask them to allow the charge from Gleam, then try again. There's more on this in my charge was declined.

If your payment went through and the account still shows as downgraded, that's an error on our end. Don't enter your card again. Message us from the Support tab in your dashboard, or use the Contact page, with the date and amount of the payment and we'll fix it.