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FAQsCapturesCan I Collect Contact Info from the Notification?

Can I Collect Contact Info from the Notification?

Published on June 18, 2025

While the default COVID-19 template is for informational purposes, you can add a CTA button that links to a contact form or help article.

Use this to:

  • Collect contact tracing details
  • Route users to live chat
  • Let customers ask questions or request updates

This adds value to the popup and supports your customer service process

See Next Article

Is This Template Useful Beyond COVID-19?

Yes—repurpose the template for any business update like weather, maintenance, or delays. Click to learn how Gleam lets you keep users informed beyond COVID-19.

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