Can I Collect Contact Info from the Notification?

Q: Can I Collect Contact Info from the Notification?

Yes—add a CTA to redirect visitors to a contact or lead form for questions or support. Expand this FAQ to learn how Gleam lets you enhance COVID-19 banners with lead generation. While the default COVID-19 template is for informational purposes, you can add a CTA button that links to a contact form or help article. Use this to: Collect contact tracing details Route users to live chat Let customers ask questions or request updates This adds value to the popup and supports your customer service process

Published on June 18, 2025; Updated on September 19, 2025

While the default COVID-19 template is for informational purposes, you can add a CTA button that links to a contact form or help article.

Use this to:

Collect contact tracing details
Route users to live chat
Let customers ask questions or request updates

This adds value to the popup and supports your customer service process

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Is This Template Useful Beyond COVID-19?

Yes—repurpose the template for any business update like weather, maintenance, or delays. Click to learn how Gleam lets you keep users informed beyond COVID-19.