Can I Measure Customer Experience Over Time?

Question

Accepted Answer

Yes, you can use analytics or export data for trend tracking. Click to learn how to segment results and follow up with automated tools.

You can measure customer experience over time by exporting survey responses, comparing monthly trends, and tagging customers based on sentiment. This is especially useful for tracking NPS, CSAT, or product-specific feedback loops.

Gleam supports integrations with tools like Mailchimp, Klaviyo, MailerLite, and Mailjet — making it easy to automate follow-ups or nurture sequences.

For power users, Gleam’s export functions and webhook support enable direct syncing with your CRM for real-time segmentation and triggered campaigns.