How Do I Contact Gleam Support or Check on a Ticket?

Send us a message from the contact form. Gleam is self-service, so there's no phone line, and we answer every ticket by email.

1. Under What can we help with?, choose the closest topic: General Support, Contact Sales, Account Issues, Report a Campaign, Technical Issues or Contestant Support.
2. Enter the email address on your Gleam account, so we can find it.
3. In Your Message, add the campaign link, what you expected, what happened instead, and your browser and device.
4. Add a screenshot under Your Attachment if it helps. It takes image files only.

To check on a ticket, reply to our email about it. Your reply lands in the same conversation, so whoever picks it up sees the full history. A new form starts a new ticket, which can slow things down.

How quickly we reply depends on your plan. See What Level of Support Do You Provide? and our documentation for answers you can find straight away.