Why Does Gleam Show a Steam Limited or Private Profile Error?
Entrants with a limited or private Steam profile can't complete some Steam Actions until the profile is public and no longer limited.
Steam restricts what we can see on private and limited profiles, so the Steam Action can't check them. Hosts can also block Limited profiles from some Actions to cut spam, and we run checks that spot profiles that look like they were made just to enter giveaways. Entrants on a private profile see the message "Sorry, we cannot check private profiles".
- In Steam's privacy settings, set your profile to Public.
- If your account is limited, read Steam's help page on limited accounts. A purchase on Steam removes the limitation.
- Go back to the Competition and try the Action again.
If your profile is public and you've made a purchase but the Action still fails, send us your campaign link and your Steam profile name through our contact form. If you're the host and real players are being blocked, check whether you've restricted Limited profiles on the Action.