Why Does TikTok Authorisation Fail When I Enter a Giveaway?

Disconnecting TikTok from your Gleam account and authorising it again fixes most TikTok authorisation errors.

TikTok's authorisation credentials expire from time to time, and changes on TikTok's side can break the login flow. The error comes from TikTok's side of the connection, so it can hit entrants and hosts setting up a TikTok Action.

1. Go to Settings > Connected Accounts > TikTok in your Gleam account and click Disconnect.
2. Go back to the Competition and authorise TikTok again.
3. Make sure the TikTok app on your phone is up to date.
4. Try again on a different device or browser.

Send us your campaign link, the device and browser you used, and a screenshot of the error through our contact form. If you're the host and the error appears while you set up the TikTok Action, tell us that too, because it points us somewhere different from an entrant error. We can't promise a timeline, but the details let us check what's happening.