Question 1

Will Upgrading Unlock Existing Rewards Data?

Accepted Answer

Yes. We store all your Rewards data whatever your plan, so upgrading unlocks it straight away, including data from Rewards that have ended.

Yes. We store everything entrants submit, whatever plan you're on, and show what your current plan allows. Upgrade and the data unlocks straight away, including data from Rewards that have already ended.

What an upgrade can unlock:

Back from Free to any Rewards plan: the full site-wide Users tab and Export Users.
Up to the Business Plan or above: Export Media on each Reward's Actions tab, for files and photos entrants uploaded, as a .zip file.

You don't need to upgrade to get a Reward's entries. Export Entries on its Actions tab works on any plan, as the Actions tab shows.

Upgrades take effect immediately, and we charge the prorated difference for the rest of your billing cycle.

Related Questions

Question 2

Can I Export My Rewards Data?

Accepted Answer

Yes. Export a Reward's entries from its Actions tab and your users from the Users tab as CSV files. Media exports as a .zip on Business and above.

Question 3

Will Upgrading Unlock Existing Competitions Data?

Accepted Answer

When you upgrade your Plan, you will instantly unlock existing data, including historical data from previous campaigns.

Question 4

Can I Upgrade from Free at a Later Date to Export My Data?

Accepted Answer

Yes. Your campaign data isn't lost, and upgrading gives you the exports your new plan includes, including data from past campaigns.