Messenger Action
Connect your entrants to Messenger so you can keep the conversation going with automated chat.
The Subscribe on Messenger action asks entrants to connect with your Facebook Page on Messenger, so you can send them updates and personal messages there.
- Pick your Connected Account (or connect a new one), then choose the Facebook Page entrants will connect with. Only pages you moderate are listed.
- Add a Description to tell entrants why they should connect.
- Add a Default Message to pre-fill what entrants send you. A keyword here can trigger your Messenger bot's automations.
- Choose the Button Text and Button Size.
Switch on Require Authentication to make entrants log in with Facebook before they complete the action.
Yes, in the first 24 hours after someone subscribes. After that, you'll need to wait for them to message you again, which restarts the 24 hour window.
When your campaign ends you'll probably want to tell subscribers, and that's often outside the 24 hour window. We recommend the CONFIRMED_EVENT_UPDATE message tag for campaign updates.
The same tag works if you change your campaign partway through. It's good practice to ask subscribers again whether they'd like to hear from you when it ends.
We don't recommend One-Time Notification tokens for entry confirmations, because Messenger's policy doesn't allow incentivised opt-ins for them. You can still use one to ask entrants whether they'd like to hear about future campaigns.
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NPS Survey Action
The NPS Survey action asks entrants how likely they are to recommend you, on a scale of 0 to 10.