Troubleshoot
Experiencing installation issues with Gleam Captures? Here are some tips & tricks for troubleshooting your campaign.
There's a few things that you can do to troubleshoot your Capture not showing.
We have a nifty rule debugging script that's automatically built in once you install Capture. Simply add #rule-debug to the end of any URL on your website.
https://www.yoursite.com#rule-debug
Common issues include:
- Not having the tracking code installed on your site
- Not having the Capture enabled
- You've already triggered the Capture and closed it previously. It's recommended to test in a private (or incognito) window
- You have conflicting rules, for example a user can't be New and Returning at the same time
See Next Article
A/B Testing
How do you know which template or combination or rules works best for a given scenario? You can use your gut to make the best decision - but often it's better to test a bunch of hypothesis and see what works best.