Question 1

Why Aren't Entrants Getting My Post-Entry Email?

Accepted Answer

Check Post-Entry Confirmation Email is switched on in your Competition's Post-Entry tab. Entrants who turned Gleam emails off won't get it.

Open your Competition's Post-Entry tab and check Post-Entry Confirmation Email is switched on. Gleam only sends it when that setting is on.

If it's on and an entrant still hasn't had one:

They turned emails off: Every post-entry email has a turn them off link in the footer, and an entrant who clicked it may not get another
You use Custom SMTP: Your post-entry emails go out through your own provider, so check its sending log for bounces or blocks
It's in spam: Ask the entrant to check their spam, junk and promotions folders

Still missing? Contact us with your Competition link and the time the entrant entered, and we'll look at what happened to that email.

Question 2

How Can I Turn Off Post Entry-Emails?

Accepted Answer

If you do not wish to receive post-entry confirmation emails anymore, just click on 'turn them off' the next time you receive a notification from us.

Question 3

Does Launching a Competition Email My Subscribers?

Accepted Answer

No. Going live doesn't email anyone. Send a Promotion Email from the Promote tab (Business Plan & above) or email your list from your own provider.