How Do I Recover an Existing Contestant Account?
If you're having trouble logging into your linked social accounts (e.g. your linked social account has been deleted and is preventing you from successfully logging into your Gleam account) you can recover your account with the email address you used to login to the Gleam campaign.
Reconnect the account. Click Edit next to your name in the widget, unlink the old social account, then log in with it again when the action asks.
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To recover your account, select Email when prompted to log in to your existing account.
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Then, select Send Recovery Code.
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You'll receive an 8 character, alphanumeric code in your email, paste this code into the Competition widget. Alternatively, click on the magic link in our email.
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You'll be able to login & complete entries once you enter the correct recovery code.
- Check your spam, junk and promotions folders, then click Send Recovery Code again if it still hasn't come
- Make sure you typed the same email you entered with. The code only goes to the address on your account
- If your connection is flagged as high risk, we may ask you to verify by logging in with your email provider (for example, Gmail) instead
- No longer using that inbox? Log in with any social account you've connected before, as in How Do I Login to My Existing Account?
You will need to log out of your current account and sign in using the email that is already in use. It may be connected to one of your social media accounts.
Log in with any social account you've connected to Gleam before. Lost access to it? Choose Email and we'll send you a recovery code.
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