Question 1

What Happens to My Data if I End My Rewards Subscription?

Accepted Answer

We keep your Rewards data. Active Rewards pause when the plan expires, each Reward's entries stay exportable, and the Users tab locks on Free.

We keep it. When your Rewards plan ends, your account drops to the Free plan and your Rewards data stays in your account. You can upgrade again whenever you need to run another Reward.

Here's what changes:

Active Rewards that need your plan's features pause when the subscription expires.
Each Reward's entries stay exportable from its Actions tab, as the Actions tab shows.
The site-wide Users tab locks on Free and shows only a preview, so export your users before your plan ends.
Export Media needs the Business Plan or above, so download any uploads before you leave Business.

If you'd rather delete everything, you can delete your account yourself:

Question 2

How Do I Delete My Gleam Account?

Accepted Answer

Delete it yourself from the Account page in your dashboard. Export your data and delete your Sites first, because deletion can't be undone.

Question 3

Can I Export My Rewards Data?

Accepted Answer

Yes. Export a Reward's entries from its Actions tab and your users from the Users tab as CSV files. Media exports as a .zip on Business and above.