Unexpected delivery delays can frustrate shoppers, reduce trust, and harm your brand’s reputation. Use this template to keep them updated of possible disruptions and delays.
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Shipping Delay Popup Template
Unexpected delivery delays can frustrate shoppers, reduce trust, and harm your brand’s reputation. Use this template to keep them updated of possible disruptions and delays.
Keeping customers informed with a clear shipping delay notification is critical for every e-commerce store.
This shipping delay notice template allows you to communicate important updates in real time by displaying a customised popup directly on your site. Instead of leaving visitors guessing about estimated delivery dates, you can instantly reassure them that your customer service team is proactive and transparent.
By acknowledging the issue early and offering clarity, you not only apologize for any inconvenience but also demonstrate empathy and professionalism. Including details like order tracking, revised timelines, or even a small discount code helps minimise frustration and build long-term loyalty.
Ultimately, this popup ensures you inform your customer before dissatisfaction grows. By delivering updates on-site—complementing any shipping delay email template—you maintain customer experience, reduce support tickets, and keep expectations realistic.
Pro tip: Pair your shipping delay notification popup with a personalised message from your customer support team, reassuring customers and offering value such as a discount code or free shipping on their next order.
What This Template Does
- Displays an instant shipping delay notice to website visitors
- Keeps customers informed about changes in delivery timelines
- Reduces strain on your customer support team by answering common questions
- Helps reassure customers and maintain confidence in your brand
- Can include incentives like discount codes to improve customers’ experience
Benefits of This Template
- Prevents confusion and complaints by providing real-time updates
- Complements delay email templates with on-site notifications
- Strengthens relationships by showing you care enough to apologize for the delay
- Minimises cancellations and cart abandonment during delivery delays
- Improves transparency, which is key to building trust with repeat buyers
Who Should Use It
- E-commerce stores managing delivery delays due to supply chain issues
- Businesses wanting to reassure customers during peak demand seasons
- Customer service teams aiming to reduce ticket volume by updating users in real time
- Brands using content marketing to align messaging across popups, email templates, and social media
- Stores offering order tracking to manage expectations and maintain credibility
Official Gleam Resources
- E-commerce Discount Popups Blog Post – Learn how to use discounts alongside notices to retain customers.
- E-commerce Promotion Guide – Explore strategies for communicating effectively with customers.
Frequently Asked Questions
A shipping delay notice is a real-time message that informs customers of delivery delays and sets accurate expectations.
Using a shipping delay notification improves transparency, reduces cancellations, and builds trust with your customers.
A shipping delay notice should include an apology, revised delivery timelines, and a tracking information link if available.
Similar Templates
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How to Set Up Your Shipping Delay Notice Popup
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Customise Your Design
Create a branded shipping delay notification popup that explains the delay and apologises clearly.
➡ Learn How to Customise Your Capture’s Design -
Set Behavioural Rules & Triggers
Show your popup on entry or checkout pages where returning visitors expect shipping information.
➡ Check Out Gleam’s Behaviour Rules -
Install Your Capture
Add the shipping delay notice to your site with a single line of JavaScript.
➡ Learn How to Install Your Capture
Similar Templates
Unexpected delivery delays can frustrate shoppers, reduce trust, and harm your brand’s reputation. Use this template to keep them updated of possible disruptions and delays.