System Downtime Banner Template

This template allows you to display customisable banners on your website to communicate both scheduled maintenance and unexpected outages.

When users experience a service interruption without notice, it erodes trust and increases support requests. By proactively sharing updates with a system downtime banner, you reassure customers that you are aware of the issue, working on a solution, and that they’ll be updated in real time.

Whether you’re managing planned maintenance or an unplanned outage, this banner is an easy to understand way to keep users in the loop. It can also complement other communication channels, such as emails, text messages, or your status page.

What This Template Does

• Displays a clear, customisable system downtime message on your site
• Alerts users of planned maintenance or unplanned outages
• Provides space for updates, start times, and estimated resolution times
• Reduces confusion and improves internal communications with users
• Complements other notifications like emails, texts, and status pages

Benefits of This Template

• Builds trust by being transparent about service interruptions
• Reduces the need for manual support by answering common questions upfront
• Ensures your system downtime notifications are consistent across channels
• Keeps messages concise, professional, and easy to understand
• Allows you to update users in real time with status changes

Who Should Use It

• SaaS companies managing system upgrades or server downtime
• Businesses with frequent planned maintenance windows
• Companies looking to reduce support strain during outages
• Teams wanting a fast way to display system downtime notifications on-site

Official Gleam Resources

• E-commerce Growth Blog Post – Learn strategies for maintaining customer trust during service changes.
• E-commerce Discount Popups Blog Post – Explore how messaging tools can be adapted for timely notifications.

Frequently Asked Questions