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    Customer.io Integration

    Customer.io intergration, setup instructions for Gleam

    Customer.io helps you expertly personalise and automate your customer communication. Gleam integrates fully with Customer.io so you can easily and effectively collect emails from customers and start delivering messages.

    Integrating Customer.io

    You can enable Customer.io Integration on the Pro plan & above. Simply navigate to Settings > Integrations then turn on Customer.io.

    You will then need to add your site ID, Tracking API key, App API key & the default triggering event.

    Gleam interface showing customer.io tab with toggle on

    Refer to Customer.io's documentation for managing your API credentials.

    Custom Field Sync Support

    We support the syncing of Custom Fields for Customer.io through our Custom Field Sync feature, you can set this up via the Custom Field Mapping button when setting up the integration.

    Sending Mails to Customer.io

    Once you've activated your integration with Customer.io you can now use Subscribe actions to send mails to any list that you want.

    Gleam interface subscribe to newsletter tab with customer.io

    Testing Your Customer.io Integration

    In order to test if emails successfully send to Customer.io you need to do the following:

    • Have a competition created with a Subscribe action
    • Ensure that this action is linked to an existing list in Customer.io
    • Enter the action manually from your competition dashboard
    • The action will become invalidated (since we automatically invalidate admin actions)
    • Go to the Actions tab for that competition, then make your action valid
    • It should appear in Customer.io within a few minutes

    Whitelisting

    If you need to whitelist IP addressess, requests from Gleam will come from 173.255.204.234 or 45.79.6.209