When Should I Ask Customers to Leave a Review?

Q: When Should I Ask Customers to Leave a Review?

The best time to ask is right after a purchase or delivery, while the experience is still fresh. Click to learn how Gleam triggers review popups at key touchpoints. Ask for a review: Immediately after checkout When an order is confirmed as delivered During a follow-up thank-you email Use behavioural triggers in Gleam to show your popup only after users have scrolled, spent time on page, or completed a specific action. You can also install the popup on post-checkout confirmation pages for seamless UX.

Published on June 17, 2025; Updated on September 19, 2025

Ask for a review:

Immediately after checkout
When an order is confirmed as delivered
During a follow-up thank-you email

Use behavioural triggers in Gleam to show your popup only after users have scrolled, spent time on page, or completed a specific action. You can also install the popup on post-checkout confirmation pages for seamless UX.