Keep up to Date With Gleam Features

18th May, 2019

Instagram @mentions Support

We now support Instagram @mentions for both Competitions and Galleries, once setup this will monitor new Mentions for your selected Accounts.

Please note this only works for Media that @mentions and does not pull in Mentions in comments.

Gallery Random Sorting Order

We've improved sorting options for Galleries and now allow you to "Sort by Random" which can remove potential skew for Voting based campaigns.

17th May, 2019

Facebook Tab Install Issues Rectified

Facebook has rectified the bug affecting some Tab Installs, any page over 2000 Likes should be able to install these again.

3rd May, 2019

Facebook Tab Install Issues

We're aware of some issues with installing or managing Facebook Tabs for both Competitions and Rewards.

There's two bugs on Facebook's side at play here:

  • One prevents us from getting a list of the current Tabs you manage
  • The other is preventing businesses (even over the 2k follower limit) from installing new Tabs, you can follow that bug here.

The second bug has been open for over a month on the Facebook side, so we're currently at their mercy for possible fixes on this issue - we do apologise for any inconvenience this may cause.

As an alternative we urge you to make use of your Hosted Landing Page, you can find the link on your Preview tab.

If you're having issues feel free to contact support and we can try a manual replace of an existing Tab for now.

17th April, 2019

Gallery Embeds

We've added a new sharing type to Galleries which allows brands or users to embed their submissions on any page that supports HTML.

One use case for this would be allowing influencers to write posts around their submission and allow voting on their submission from within the post.

16th April, 2019

YouTube Comment Import

We've added the ability to import comments from your YouTube videos to our Import Actions.

Submit URL Improvements

The Submit URL action now allows for unique or duplicate URLs to be submitted, so if you want a lot of users to submit the same URL you have that option now ☺️

8th April, 2019

New Capture Rules

There's three new Capture rules for you to play with:

  • Geo-fence: Target Captures to geo-locations and areas
  • Idle Time: Show a Capture based on a users idle time on the page
  • CSS Selectors: Show a Capture based on the presence of specific CSS selectors

19th March, 2019

Easier to Link to Terms

We've made it easier for you to link to your Terms & Conditions from anywhere in your campaign.

Simply create a link to #terms and it'll open the Terms & Conditions you've added.

Click here to view our <a href="#terms">Terms & Conditions</a>

5th March, 2019

CSV Entry Import

We've added a new Import button on the Actions tab of Competitions & Rewards that allows you to import Actions via CSV if you've collected entries offline.

  • We provide a CSV template to use based on the setup of the campaign
  • You can select which Action to apply the imports against
  • You'll get to see the status & any errors once the import starts running

If you have any issues importing just shoot us a support ticket for help! This feature is available on all Business plans or above.

4th March, 2019

YouTube Actions Updates

On February 25th YouTube updated its Artifical Views Policy to a new Fake Engagement Policy - for which enforcement will start on the 15th March.

This policy prohibits anyone using services to artifically inflate any YouTube metrics, this includes:

  • Views
  • Subscribers
  • Comments

Unfortunately YouTube have been quite vague on how this policy is being enforced, but to date we've seen ~20 users have their Gleam landing page link disabled from their video description and given a warning.

You can see YouTube's official stance on giveaways via a few Twitter responses:

These updates do not punish the app, instead they punish the creators using the app. These updates will affect anyone who continues to use any 3rd party platform that incentivizes behaviour on YouTube.

How Does This Affect You?

Keeping customers safe and ensuring that we're compliant with guidelines is our number 1 priority. We've been through similar changes with Facebook, Instagram and Twitter over the years - platform policy and privacy changes are an inevitable side effect of any fast growing social network.

If you're receiving this email it means that you have at least 1 active campaign running with either of the following actions:

  • Comment on a YouTube Video
  • Subscribe to a YouTube Channel
  • Watch a YouTube Video

These Actions now violate YouTube's Fake Engagment policy and may result in a Channel Strike similar to this:

YouTube's new Community Guidelines Strike System will issue a warning for your first offence and disable the offending external link.

What Are We Changing?

From today, we've removed the ability to add any Actions to a campaign that violate this YouTube policy.

Subscribe to a YouTube Channel is now Visit a YouTube Channel, we've also provided the ability to ask users to connect their YouTube account after the visit so you can see their YouTube details.

These changes will not affect any existing campaigns that you have running, but copying an existing campaign will not include the old actions.

What Should You Do?

In order to become compliant with the Fake Engagement Policy you will need to remove any Actions that are mentioned above. Existing entries will still count after removal.

This also includes any mention of asking users to Subscribe or forcing that they must be Subscribers in order to be eligible to enter via your Gleam description or Custom Actions.

What's Next?

With so many creators relying on Gleam these sorts of changes can often make it difficult to understand what's the right or wrong way to run a campaign.

But we're commited to supporting creators through these changes and we're planning to roll out additional features soon to make it easier for you to continue growing:

  • The ability to see if an entrant is a Subscriber or not (without incentivizing them)
  • Importing YouTube Comments into your campaign
  • Better ways to contact and show your Winners

25th February, 2019

YouTube Community Guidelines Update

YouTube has made updates to its Community Guidelines and is now enforcing them via Strikes on creators who link out to certain sites via their video descriptions.

One of the guidelines updates sits under Spam, deceptive practices & scams policies:

Incentivization Spam: Content that sells engagement metrics such as views, likes, comments, or any other metric on YouTube. This also includes content where the only purpose is to boost subscribers, views, or other metrics (e.g., “sub4sub” content).

Based on this update you are no longer allowed to link to a Gleam campaign that asks users to Subscribe, Comment or perform any other action that boosts metrics on YouTube.

We've contacted YouTube for more clarification on these policies before we make changes to the platform, we do feel this update (& enforcement) causes a number of problems for Creators (and YouTube):

  • Creators will no longer have a precise & legal way of drawing winners for giveaways
  • The Community Guideline & Contest rules conflict with each other (are Creators still allowed to ask for subs on giveaways that don't link externally, if so how can they fairly draw a winner?)
  • Creators may get a Community Guideline strike for campaigns in descriptions that already exist
  • These rules only appear to be enforced inside YouTube, there's nothing preventing a Creator running their campaign on Twitter and ignoring YouTube completely
  • Gleam campaigns will mostly consist of ways to enter that don't involve YouTube anymore
  • Creators will no longer be sending traffic to their YouTube video externally from campaigns
  • It will be much harder to partner with other creators or brands and run giveaways

For now we recommend that you remove any Actions that incentivize users to perform an action on YouTube if you are linking to a Gleam campaign from your YouTube descriptions - until we have more clarity on what is & isn't allowed.

We're currently working on changes to bring campaigns into compliance & will send out an email to all Creators once they are ready to roll out.

Once that happens we'll try to roll out more features for Creators to continue running compliant & legal campaigns on YouTube.

20th February, 2019

Referrer Reporting

Today we've rolled out a new Reporting tab for Business customers that allows you to see which landing page & referring sources are driving traffic and conversions for your campaign.

You can also use this report to track down valuable traffic sources, partner activity on campaigns via query strings or specific landing pages on certain domains.

We've built this in a way that also shows you the proper referring sources when the campaign is embedded on your own site or a partners.

Capture Referring Pages

  • The Capture Leads tab now shows the page that the user signed up under the URL column

19th February, 2019

Some Minor Fixes / Improvements

  • Copying a campaign now copies Setup + Prize details to assist with faster duplication
  • Gallery timestamps now reflect user location when displaying date
  • Improvements to WYSIWYG editor when copying/pasting
  • Improvements to Actions Required, if used on the Viral Share action if there's a limit set then the user must refer that number of users for it to be considered part of the Actions Required limit (if no limit then it counts as 1 towards for each referral)
  • Stop daily actions showing total in some cases to avoid confusion in awarded entry amount

11th February, 2019

Improvements to YouTube Comments

We were unable to get a resolution from Google as to why comments made via the API were being deleted, we believe this is possibly linked with the sunsetting of Google+.

However, to minimise impact to customers and move forward the YouTube Comment action now works in a similar fashion to the YouTube Subscribe action.

This means that comments must be made directly on YouTube and then we'll verify on behalf of the user.

This will also mean that if loyal users have already commented they'll be credited without having to perform the Action.

4th February, 2019

Captures Geofencing Rule

We've rolled out a new rule for Captures that allows you to display your Capture within a specific fenced area on a map. You can add multiple locations to each Capture.

You can check this rule out under: Geolocation > Geofence

2nd February, 2019

YouTube Comments Bug

We've become aware of a bug with YouTube comments over the last 24 hours that is resulting in any comments made via the YouTube API to disappear after a few hours.

We're not sure if this is simply a display issue or if the comments are gone. We've filed a bug report with Google, other API users are also having the same issue so we hope this gets resolved quickly by them.

Please note that even though these comments aren't visible on the videos, the entries are still valid for users that completed this action.

⬅   See Updates From 2018

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