We were unable to get a resolution from Google as to why comments made via the API were being deleted, we believe this is possibly linked with the sunsetting of Google+.
However, to minimise impact to customers and move forward the YouTube Comment action now works in a similar fashion to the YouTube Subscribe action.
This means that comments must be made directly on YouTube and then we'll verify on behalf of the user.
This will also mean that if loyal users have already commented they'll be credited without having to perform the Action.
We've rolled out a new rule for Captures that allows you to display your Capture within a specific fenced area on a map. You can add multiple locations to each Capture.
You can check this rule out under: Geolocation > Geofence
We've become aware of a bug with YouTube comments over the last 24 hours that is resulting in any comments made via the YouTube API to disappear after a few hours.
We're not sure if this is simply a display issue or if the comments are gone. We've filed a bug report with Google, other API users are also having the same issue so we hope this gets resolved quickly by them.
Please note that even though these comments aren't visible on the videos, the entries are still valid for users that completed this action.
Today we're rolling out a big change to the way Viral Share links are created and tracked. This change adds additional URL tracking parameters to ensure switching between in-app browsers and Safari when sharing links doesn't lose tracking.
This improvement requires us to change how Share URL's are generated, as such you will not longer be able to generate or guess the share link for a campaign without entering it directly.
We've made improvements to our Question action to allow the validation of correct answers.
Try it out below:
We've pushed out a number of improvements to handling bulk files in Rewards campaigns:
Today, we're rolling out a range of 17 new Capture templates to help you convert more leads and customers.
This includes a new Notification Bar category to help with onsite announcements.
Today, we've released a new feature for Business customers on our Gallery plan.
When your Gallery is Fullscreen you have the ability to automatically switch between approved media within a given timeframe, you can enable this by turning on Presentation Mode in the Advanced tab.
This update also features:
We've added the ability to track conversions from Google Adwords campaigns via our Pixel Tracking feature:
We've improved the styling of redemption buttons inside the widget for Rewards to match the new Post Redeem Emails that were rolled out in August:
We've released a new Floating template called Avatar for Capture customers.
We're now supportingt the new GDPR API permissions on Mailchimp when you use the Subscribe action with a consent checkbox.
We've released a new action on all plans that allows you to ask users to Submit a URL of their choice into Competitions and Rewards.
We've added a new rule to Captures that allows you to trigger a Capture on a page when an element(s) defined by a CSS Selector:
This provides you with an easy way to trigger Captures on pages which contain certain elements.
Learn more about Selectors in our in-depth guide.
In July, Twitter announced new Developer requirements for their API.
This included a change to the default rate limits for POST endpoints, which is one that we use heavily for one click Tweets, Follows and Retweets in campaigns.
At this stage Twitter has not approved our application to maintain previous POST rate limits for the following reason:
Do not (and do not allow your users to) simultaneously post identical or substantially similar content to multiple accounts.
This means that any Twitter actions that were once click to enter will now require multiple steps to first complete the action, then verify it (if you already Follow a specific account it'll continue to be one click).
We apologise for any impact this might have and we're continuing to explore options with Twitter to restore some (if not all) of this functionality.
Today we released a feature that allows you to use Coupons inside both Competition and Rewards campaigns as an individual action.
The Coupon can be in a number of formats:
We now support a full integration with Sendlane across all our products.
Many customers have been asking for a way to ensure they can filter out low quality social profiles from entering specific campaigns (particularly Rewards).
Today we've add a new option for Twitter actions that allows you to prevent users with throwaway, temporary or low quality accounts from completing certain Twitter actions.
This looks at a number of factors in the users Twitter accounts to determine the quality of the account and can be enabled or disabled per campaign.
We now support a full integration with Autopilot across all our products.
We now support a full integration with Intercom across all our products.
Until today we only ever showed a users Avatar inside a campaign if they had a Gravatar setup. This made it difficult to glance through users or Winners (ask they all appeared to have no profile images).
We're now pulling Avatars from social sources that the user authenticates with and gives us permission to use, this should give your data a much more real feeling rather than seeing blank avatars for most users.
You can now add an additional layer of security to your Gleam account with Two Factor Authentication using any Authenticator app, via your User Settings.
We've added a new rule to Captures that allows you to integrate them with any live Gallery that you're running.
You can choose to trigger:
This provides an easy way for you to collect email addresses for marketing purposes when using Galleries.
Today we're happy to announce new improvements to our post entry emails that users receive after entering a campaign.
The new emails include:
Check them out below 👇
We've rolled out a new integration with Goodreads, as an author or publisher you can now ask users to Follow you in Competitions or Rewards.
Goodreads is available on the Hobby plan and above
We're excited to roll out another new integration with Product Hunt, as a product creator you now have more tools at your disposal to help you launch to the world.
With this integration you can award entries if a user has:
Product Hunt is available on the Business plan and above
We've introduced a new provider (Rebrandly) that allows you to use your own custom branded short domains for Viral Share links. Simply activate from your Settings > Integrations tab.
The ability to use custom link shorteners is now a Business feature, if you had this feature active before this change it'll remain active.
Today we've rolled out a way to search our documentation, just use the search bar in the header 😎
Competitions and Rewards now allow you to explicitly ask for a separate First and Last Name when users signup.
We're happy to introduce a new Premium feature that allows Artists, Labels and Agencies to Pre-Save an Album, Track or EP on Spotify.
This works liked a scheduled Save that will automatically add the item to the users Spotify Library on a specified date.
Today we've rolled out a new version of our Leaderboard embed for Premium customers. You can embed this on any page to show user their total number of entries or position on the Leaderboard.
We've added a few improvements to the Facebook Check-in action to help users better understand how to Check-in. We also now show the time of the last Check-in for each user on the Actions tab.
We've added a new Open Graph option to our Visit actions on the Pro plan and above. This pulls in the Open Graph tags from your page and provide a visual view of what the user is about to visit.
If you export from the Users tab now we show the last known location for that specific campaign as a column in the CSV export.
We've added a new verification step for YouTube Subscribe actions on the Hobby Plan and above, simply use the Verify option during setup.
This will turn the YouTube Subscribe into a two step action that requires the user to connect their YouTube account to Gleam so we can verify if they subscribe to the channel or not.
YouTube has a set number of API calls allowed per day for developers so we'll be keeping an eye on how this Action performs and whether it has the potential to impact API usage across all customers.
We added additional support for users who are using the new gtag.js implementation of Google Analytics, this should ensure that Cross Domain tracking works correctly with this implementation out of the box.
We've introduced a new Action type that allows you to display a specific Tweet to users:
Our new Custom Field Sync feature now supports Sendy.
We've released a new Premium feature for Captures which allows you to dynamically control the text in a Capture with variables from your page.
Check out the Dynamic Capture Text documentation for more information on this feature.
We've added a few more options to help you control how voting is handled in your Gallery, you can now:
We've added a new provider to Pixel Tracking (HasOffers) to help you better track your own referral links or affiliate offers:
The CTA option in Capture has been moved to the Design tab and added to all plans now. Business has the ability to further customise the behaviour of the CTA to redirect instead of close.
The Competition Subscriber List signup checkbox now includes the name of your Site.
This change is designed to give users more transparency into the name of the Business running the campaign so they can decide whether or not to give consent.
You can update your Site Name in the Site Settings button in the left sidebar
Our new Custom Field Sync feature now supports HubSpot.
We now support dedicated GetResponse instances via our integration.
Today we're rolling out the first of our integrations with Discord. If you have the Hobby plan or above you'll be able to use these two new actions to start growing your channels:
We've rolled out a new checklist format to the Promote tab to help you better understand our recommended ways to promote your Competition or Reward.
After you created each campaign it'll provide you with a tailored checklist of things to remember 👋
You can now filter in high increments inside campaign tabs. The default is now 25 rows, and you can filter up to 500.
Today we're rolling out a new option for all Gallery customers that enables you to create beautiful embedded Carousels.
This has a huge range of features and allows you to:
Popout mode on the Gallery is the best possible way for users to experience your images, so from today this is now available on all Gallery plans.
Recent changes to Facebook's Link Previews means that you must install our provided Open Graph Tags onto your page when embedding a Competition or Reward on your Shopify Store.
We've rolled out a new feature that stores these Open Graph Tags into Metafields when you use our Shopify Install method, these fields can be called automatically with a simple change to your Theme files which you can find in your Code/Install tab.
To help assist with GDPR compliance we've rolled out the ability to add Checkboxes to all Capture templates.
A few template styles do not naturally suit checkboxes, so they will feature a two step agree workflow instead. You will see this during setup under Agree Step.
To help assist with GDPR compliance for all customers, if you setup a Custom Field checkbox to Auto-tick it will no longer do this for any users in the EU.
This completes our rollout of changes for GDPR.
We've just releasted an integration with Microsoft's streaming platform Mixer:
The Subscribers action requires a paid plan to access, the rest are available on all Free plans.
We've rolled out the ability to lock specific actions until x other actions have been completed first:
This will allow you to tier your campaigns better by locking certain types of actions until something else is completed first.
For example you could lock a Subscribe to Newsletter action with a specific level of coupon (sent from your email provider) until a user completes something else first.
Our new Custom Field Sync feature now supports SalesForce & iContact.
When you have a mandatory single action, we auto expand it, which up until today would cover over your Terms & Conditions link.
We've fixed this so that auto-expanded actions now show the Terms & Conditions.
This fix improves some of the white lines that may appear between actions due to scaling issues on Safari.
We've released a few additional options to our Subscribe action to assist with GDPR compliance.
You can now:
We've rolled out improvements to some of the styling options for our Hosted Landing Pages.
This change is designed to highlight how you can add default settings under Site Settings in the sidebar, but also give you more individual control at a campaign level:
We've also added a new option to allow you to quickly use a blurred version of your Feature Image as your Hosted Landing Page background.
We've had to push back our scheduled maintenance by 1 week due to a few changes in infrastructure that will take time to replicate.
We're planning some routine database maintenance on Monday 14th May at 3PM AEST (10PM PST / 5AM GMT), we're anticipating that both widgets the the admin area will be down for at least 10 minutes during this time.
We'll be Tweeting during the update so follow @Gleamapp to stay up to date.
We're aware of some positioning issues with the widget on the latest version of Chrome (66.0.3359.139), it appears the browser has introduced a bug that makes the Gleam widget flicker slightly on non-retina screens.
At this stage this appears to be outside our ability to fix, so we've reported to Chrome and are awaiting a resolution.
We've added the following continents to targeting for all campaign types, you can now include or exclued entire contintents without having to add countries separately.
This is the first of our features to roll out that is designed to make it easier for customers to comply with GDPR requirements.
As you're no doubt aware as a marketer that the new General Data Protection Regulation (GDPR) is due to roll out on the 25th May 2018. This replaces the Data Protection Directive 95/46/EC which Gleam is currently compliant for.
We've always valued privacy at our core here at Gleam and have built the platform always in alignment with the Australian Privacy Act (which shares many common requirements with GDPR) to:
Gleam by nature is a consent based platform, users specifically give consent to enter campaigns and the data they provide is only ever shared with the owner of the campaign. So Gleam acts as a Data Processor on behalf of the customer (Data Controller).
For example, when a user enters a campaign that validates an entry via an API, this data is often only used at the point of validation and never stored on Gleam or shared with Customers.
We understand that as a popular platform in the space we must always maintain a high level of privacy and trust across both customers and their users.
So, as a global business it's important that we align ourselves with GDPR and also assist our customers to ensure that they are compliant with GDPR when running campaigns.
Upcoming changes that we will be rolling out:
You can expect these changes to roll out before 25th May 2018, we're looking forward to continuing providing a platform that lets you run campaigns in a way that helps you achieve business outcomes whilst protecting the privacy of users.
Instagram has introduced a bug in their app that is preventing OAuth based services from properly letting users log-in when inside the Instagram App.
This means that clicking bio links, then logging in with Instagram will return the error Failed to Load.
We recommend allowing other login types via the User Details tab until this issue is rectified.
We've just rolled out a new update to Capture that adds improvements and streamlines A/B testing of campaigns.
You can now:
We also rolled out a few overall improvements for Captures:
You can now sync individual user's shortened Viral Share URL's from a campaign to any email provider that supports Custom Field Sync.
Please note these URL's are usually very specific to each campaign so should generally not be treated as a Global field.
Our new Custom Field Sync feature now supports GetResponse
Our new Custom Field Sync feature now supports ExactTarget, Sailthru, Unbounce, Vero & Zoho.
We've rolled out a new option for our Custom Field Sync feature which allows you to send hidden Custom Values for a given field.
This could be useful for sending across the name of the Campaign, Source or even that the leads are coming from Gleam.
Twitter has recently announced changes to their policies around automation and the use of multiple accounts to post similar or duplicate Tweets on the platform.
As a large commerical user of the Twitter API it's important that we react and make changes to keep campaigns in line with their policies and Terms of Service.
Effective immediately we will no longer be allowing existing (or new) campaigns to let users Tweet the same Tweet more than once inside a campaign by removing the Daily option from the Tweet and #hashtag Actions.
For some time now we've allowed you to import #hashtags via the Select actions for Facebook/Twitter & Instagram. We've long felt like this was an awkward way to do things and have longed to improve this for quite some time.
Well, that time has come!
Import sources are designed to allow you to bring data into your campaign from external sources, we all know how difficult it can be to manage a campaign when you're collecting data or asking users to do something that doesn't involve the Gleam widget directly.
Here's what's new + what's changed:
Instagram Select actions now support carousel posts.
We've pushed a few new features and bugfixes for the new Gallery:
Our new Custom Field Sync feature now supports Drip, Emma, MailerLite, Ontraport, SendGrid & SendinBlue.
We've updated the default background colour for all campaigns to match our new branding.
Customers with paid accounts will be able to now set their default Hosted Page Background colour and Email Header colours separately in your Site Settings tab.
Background Colours and Background Images set inside individual campaigns will still always override any defaults.
We're happy to release something we've been working on for a while - a rebrand of the main Gleam website (including proper Mobile/Tablet support). We're super happy with it and we hope it helps you better understand how to use Gleam for your business.
Our new Plans structure is now live for the majority of customers, this also includes a few additional benefits for Legacy Users:
If you're experiencing any issues please submit a Support Ticket so we can investigate, this is a major change to our Plans infrastructre so we're expecting some residual bugs that we haven't caught.
Our new Custom Field Sync feature now supports Benchmark Email, Bronto, Infusionsoft, Marketo and Mad Mimi.
For the next 6 weeks, you can take advantage of a limited time special offer to get Early Access to our New Features + more at a hugely discounted rate.
What this gives you access to:
On February 12th 2018 we're releasing a new version of our Gallery app and also releasing Capture to the public. In order to do this we've had to make some changes to how our plans and pricing are structured.