{"id":5006,"url":"/updates/2026-09-30","slug":"2026-09-30","type":"updates","title":"NPS Survey Action: Collect Feedback Inside Your Campaign","footer":{"text":"Ready to Grow Your Business?","theme":"green-blue","button_url":"/signup","button_text":"Sign Up For Free"},"parent":true,"picture":{"dimensions":{"width":1620,"height":911},"annotations":{"alt":"The NPS Survey action in a Gleam widget, with Kettle & Crumb rated 9 out of 10 and a reason filled in","title":"NPS Survey Action Update"},"breakpoints":[{"media":"(max-width: 640px)","srcset":"https://images.gleamio.com/cdn-cgi/image/format=auto,metadata=none,fit=scale-down,quality=90,width=380,dpr=1,onerror=redirect/https://directus.gleam.io/assets/bddbacd2-af54-43db-9036-f3960cbc5231 1x, https://images.gleamio.com/cdn-cgi/image/format=auto,metadata=none,fit=scale-down,quality=90,width=380,dpr=2,onerror=redirect/https://directus.gleam.io/assets/bddbacd2-af54-43db-9036-f3960cbc5231 2x"},{"media":"(min-width: 640px)","srcset":"https://images.gleamio.com/cdn-cgi/image/format=auto,metadata=none,fit=scale-down,quality=90,width=810,dpr=1,onerror=redirect/https://directus.gleam.io/assets/bddbacd2-af54-43db-9036-f3960cbc5231 1x, https://images.gleamio.com/cdn-cgi/image/format=auto,metadata=none,fit=scale-down,quality=90,width=810,dpr=2,onerror=redirect/https://directus.gleam.io/assets/bddbacd2-af54-43db-9036-f3960cbc5231 2x"}]},"admin_url":"https://directus.gleam.io/admin/content/Article/5006","next_post":{"url":"/updates/2026-09-17","title":"New Promote Tab: 20+ Ways to Get Better Results","summary":"Every competition now has a Promote tab with 20+ practical ways to help you reach more people, drive more entries and get better results from your campaign."},"components":[{"id":"d03f19ada33a0be6ecb8529e731bdc9a5b7aae11def24241e5ab5d96c85ef539","body":"<p>We've added a new NPS Survey action that lets you collect customer feedback directly inside your Gleam campaign.</p>\n<p>Entrants rate how likely they are to recommend you on a scale of 0 to 10, and can tell you why. Because answering earns them an entry, they have a reason to respond, so you hear from people who'd ignore a standalone survey.</p>\n<p><strong>You can customise:</strong></p>\n<ul>\n<li>The question, like \"How likely are you to recommend Kettle &amp; Crumb to a friend?\"</li>\n<li>Instructions above the scale, like why you're asking</li>\n<li>How many entries an answer is worth</li>\n<li>Whether it's Mandatory, locked until other Actions are done, or open again every day with Daily Entry</li>\n</ul>\n<p>Entrants already answer questions for an entry. 73% of Entrants answer a question in the typical Gleam campaign using an Answer a Question action, based on 13,000+ campaigns.</p>\n<video alt=\"An entrant rates Kettle &amp; Crumb 9 out of 10 in the NPS Survey action and earns an entry\" style=\"aspect-ratio: calc(1920/1080); object-fit: cover;\" width=\"1920\" height=\"1080\" loop=\"true\" muted=\"true\" autoplay=\"true\" playsinline=\"true\" fetchpriority=\"low\"><source src=\"https://directus.gleam.io/assets/b463ad90-437b-4b56-a2c7-e073598c0cb2\" type=\"video/mp4\"></source></video>\n<p>The NPS Survey action is available on the <strong>Pro plan</strong> and above.</p>\n<p>See the <a href=\"/docs/actions/survey\" data-target=\"https://directus.gleam.io/admin/content/Article/5004\" data-original=\"/docs/actions/survey\">NPS Survey documentation</a> for the full setup.</p>"}],"created_at":"2026-09-30T11:31:46+00:00","meta_title":"NPS Survey Action for Giveaways | Gleam.io","needs_hljs":false,"updated_at":"2026-09-30T13:38:05+00:00","breadcrumbs":[{"url":"/updates","kind":"tab"},{"url":"/updates/2026-09-30","kind":"post"}],"support_card":{"url":"https://gleam.io/contact","icon":"fa-kit-duotone fa-faqs","cta_text":"Need help with something?","cta_title":"Contact Support"},"app_categories":["/updates/competitions","/updates/rewards"],"named_categories":["/updates/new-feature"]}