NPS Survey Action: Collect Feedback Inside Your Campaign

We've added a new NPS Survey action that lets you collect customer feedback directly inside your Gleam campaign.

Entrants rate how likely they are to recommend you on a scale of 0 to 10, and can tell you why. Because answering earns them an entry, they have a reason to respond, so you hear from people who'd ignore a standalone survey.

You can customise:

• The question, like "How likely are you to recommend Kettle & Crumb to a friend?"
• Instructions above the scale, like why you're asking
• How many entries an answer is worth
• Whether it's Mandatory, locked until other Actions are done, or open again every day with Daily Entry

Entrants already answer questions for an entry. 73% of Entrants answer a question in the typical Gleam campaign using an Answer a Question action, based on 13,000+ campaigns.

The NPS Survey action is available on the Pro plan and above.

See the NPS Survey documentation for the full setup.