Acoustic Campaign Integration

Acoustic Campaign (former Silverpop, IBM Watson Campaign Automation) allows businesses to send better emails and build relationships with their customers. Gleam is happy to help you build your customer list via our smart apps that integrate fully with Acoustic Campaign's capabilities.

Integrating Acoustic Campaign

You can enable the Acoustic Campaign integration on the Premium plan & above. Simply navigate to Settings > Integrations then turn on Acoustic Campaign.

To enable the Acoustic Campaign integration you will need the following:

  • The instance number (i.e. engage5.silverpop.com)
  • Your default List Name
  • You must create a new user under Settings > User Accounts, this user will only be accessed by Gleam to import contacts.
  • Enter the username and password of this new user

Sending Emails to Acoustic Campaign

Once you've activated your Acoustic Campaign integration within Gleam you will need to include a Subscribe action in your campaign.

This subscribe action can contain the name of the List you want to send subscribers to, please be aware that this list must exist within Acoustic Campaign already.

Testing Your Acoustic Campaign Integration

In order to test if emails successfully send to Acoustic Campaign you need to do the following:

  • Have a Competition created with a Subscribe action
  • Ensure that this action is linked to an existing list in Acoustic Campaign
  • Enter the action manually from your Competition dashboard
  • The action will become invalidated (since we automatically invalidate admin actions)
  • Go to the Actions tab for that Competition, then make your action valid
  • It should appear in Acoustic Campaign within a few minutes

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